JACS Solutions is seeking a Professional Services Engineer in our Columbia Maryland Office.

Job Summary:

The Professional Services Engineer will support our customer and channel partners for JACS Solutions in the planning, supporting and implementation of JACS Solutions mobile product portfolio. This role will perform both hardware and software support, ability to assess and consult with our partners and occasional end users. This position requires creative thinking, advanced time management and a continuous desire to learn in order to successfully support and advise on JACS Solutions product offerings.

Essential Duties:

  • Knowledge of Android.
  • Installation and configuration of JACS Solutions’ mobile products.
  • Technical troubleshooting and Analytics skills
  • Analyze and resolve customer helpdesk issues effectively in a timely manner.
  • Create detailed documentation for implementations, guides and training.
  • Assist other departments within JACS organization as the key subject matter expert around JACS Solutions’ product portfolio.
  • Support Sales, Partners and other team members as required.
  • Plan, coordinate and balance multiple projects at the same time.
  • Update HelpDesk/Project status using the provided project management tools.

Requirements:

  • BS degree in Information Technology, Computer Science or equivalent experience
  • Experience with network and system administration
  • Proven working experience in providing help desk support
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Excellent customer service skills
  • Customer service orientation and professionalism

Additional Responsibilities:

  • Willingness to travel 0-25% of time.

Personal Characteristics:

  • Strong Communication kills
  • Excellent understanding of mobile hardware/software devices
  • Eager to learn new technologies

About JACS Solutions:

JACS Solutions is growing and we are building a team of highly-motivated achievers and innovators. We are always seeking individuals who want to become part of a company that is leading the way and providing a best-in-class solutions. A pioneer and innovator, JACS Solution has earned a reputation for delivering cost-effective solutions to transportation, healthcare, hospitality, public sector, education, manufacturing, utilities and more.

At JACS Solutions, we offer each member of the team the opportunity to grow professionally and be a change agent for our fast-growing company. We also provide coverage for health insurance, Paid Time Off and flexible work hours based on your job responsibilities.  If you are passionate about what you do, and wish to make a difference, JACS Solutions may just be the right place for you!